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Customer Support


Context Help

If you feel lost inside our Control Panel, the first thing you should do is click the Help button, which is visible on each page. A popup will open. It contains comprehensive information about all the actions that you can carry out on the given page. Each popup opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a rich variety of tutorial videos demonstrating how to use our web hosting Control Panel. They're made for those of you who want to see how things are being done rather than only reading articles. Thus, anyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't find the answer you need, take a glimpse at our extensive FAQ section, which comprises questions asked by actual individuals and provides practical solutions. We constantly update our Frequently Asked Questions section with new questions & answers so as to encompass all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions section either, we have a great team of customer service technicians available 24-7-365 and ready to assist you with any query. Each trouble ticket you open will be answered within sixty minutes (the average trouble ticket response time is only twenty mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 287530

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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